Return and Refund Policy

1. Right to Cancel

In accordance with EU law, you have the right to cancel your purchase within 14 days of receiving the product, without providing a reason. To exercise this right, please contact us within this period.

2. Return Conditions

• Item Condition: The product must be unused, in its original packaging, and in the same condition as it was received.

• Exclusions: Some items are non-refundable, including:

• Customized or personalized products.

• Items with damaged or opened packaging.

• Perishable goods such as wine if the packaging has been opened.

3. Return Process

• Notification: Notify us of your intention to return the product within 14 days of receipt. Please provide your order number and the reason for the return.

• Return Shipping: The product must be returned within 14 days of notifying us.

• Return shipping costs will be equal to the original delivery charge and are the responsibility of the customer, unless the product is defective.

4. Refund Policy

• Processing Time: Refunds will be processed within 14 days after receiving and inspecting the returned product.

• Refund Method: Refunds will be issued via the original payment method.

• Delivery Costs: Initial shipping costs are non-refundable unless the product was defective or not as described.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with details and, if possible, photos of the issue. We will offer a replacement, repair, or full refund depending on the situation.

6. Contact Information

For returns or further inquiries, feel free to reach out to us:

• Warehouse Address: R. Borges Grainha 10A , LISBON

• Phone/WhatsApp: +351 963 727 331 

• Email: marketing@mur.wine

We aim to respond to all inquiries as quickly as possible.

Let me know if further adjustments are needed!